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Simple. Fast. Transparent.
From order to delivery – with us, everything runs smoothly and transparently.
Fast, simple, and transparent – with us, you always know where you stand. From order to delivery, everything is managed in a structured way through our own system – no middlemen, no detours.
Transparent, Safe, Fast.
How Your Order Works in the Online Shop
Order Spindle in Shop
Select your spindle in the shop, enter your company details, and complete the order with a payment method. Afterwards, you will receive a confirmation by email.
Step 1
Shipping & Delivery via FEDEX
After receiving payment, we ship the spindle directly from our warehouse – reliably with FEDEX. Depending on the time, express shipping with next-day delivery is possible.
Step 2
Return of Old Spindle
You can conveniently send us the defective spindle after installation. A return label is included. After we check your return, the exchange process is complete.
Step 3
Trust pays off
What our customers say about us
Frequently Asked Questions – clearly explained.
Order & Shipping
Do you want to know how the order process works with us or how shipping is handled? No problem. Here you will find all the important information about purchase, delivery, and payment.
How does the ordering process work with you?
After providing your company details and selecting the desired payment method, simply submit your order online. Afterwards, you will receive an order confirmation and all payment details by email.
How fast is the shipping?
As soon as your payment is received, we usually ship the goods within 2–3 business days via FEDEX Express. In many cases, your delivery arrives the next business day.
Which payment methods do you offer?
You can conveniently pay by credit card, Klarna, PayPal, or instant bank transfer. Payment processing is secure and encrypted through our partner Stripe.
How does the shipping of an exchange spindle work?
After your order, we immediately ship the exchange spindle via express. At the same time, we pick up your defective spindle from your location – quickly, reliably, and perfectly coordinated with your schedule.
Can I influence the delivery time?
Yes. Simply specify your desired delivery date during the ordering process – our logistics team will coordinate the shipment accordingly and inform you of the exact delivery time.
Your Order, Our Shipping
Do you have any further questions about ordering or shipping?
Use our form to send your inquiry quickly and easily to our team.
On weekdays, we usually get back to you within 1–2 hours with a concrete offer or feedback.
Whether questions about shipping, pickup, or order processing – we are happy to assist you.
